Refund policy

Return & Refund Policy – DBaby

At DBaby, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Returns

• Items can be returned within 7 days of delivery.
• Products must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase (receipt or order confirmation) is required.

Refunds

• Once we receive and inspect your return, we’ll notify you whether your refund is approved or rejected.
• If approved, the refund will be issued to your original payment method.

Delivery Charges

• Delivery fees are non-refundable and are the responsibility of the customer for both delivery and return.
• If the return is due to our error (wrong item, defective, or not as described), we will cover the delivery cost.

Exchanges

• Exchanges are accepted for items that are defective or not as described.
• For other reasons (such as change of mind), delivery charges will be the customer’s responsibility.